{"id":4512,"date":"2022-12-06T16:50:22","date_gmt":"2022-12-06T16:50:22","guid":{"rendered":"https:\/\/infinitetactics.com\/www\/?page_id=4512"},"modified":"2024-01-04T20:01:42","modified_gmt":"2024-01-04T20:01:42","slug":"ilauncher-service-request","status":"publish","type":"page","link":"https:\/\/infinitetactics.com\/www\/index.php\/ilauncher-service-request\/","title":{"rendered":"iLauncher &#8211; Service Request"},"content":{"rendered":"<div  data-label=\"AddEmail\" data-id=\"cta--2\" data-export-id=\"cta-centered-bg-section\" data-category=\"cta\" data-section-ov=\"1\" class=\"cta-centered-bg-section content-section content-section-spacing-medium white-text content-relative\" data-parallax-depth=\"20\" id=\"addemail\" style=\"background-color: rgb(0, 127, 191); background-size: cover; background-position: center top; background-image: none;\"><div  class=\"section-separator-top\">\n    <svg  class=\"section-separator-top\" data-separator-name=\"triangle-asymmetrical-negative\" preserveAspectRatio=\"none\" viewBox=\"0 0 1000 100\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n        <path  class=\"svg-white-bg\" d=\"M737.9,94.7L0,0v100h1000V0L737.9,94.7z\"><\/path>\n    <\/svg>\n<\/div><div  class=\"gridContainer\"> <div  class=\"row text-center\"><div  data-type=\"column\" class=\"\">  <h3  class=\"\">*** Please add <u >ilauncher.<\/u><span  style=\"text-decoration: underline;\"><span  style=\"font-style: italic;\">support@infinitetactics.com<\/span><\/span><span  id=\"_mce_caret\" data-mce-bogus=\"1\" data-mce-type=\"format-caret\">\ufeff&nbsp;<\/span>to your contacts<br >\nto be sure the reply isn\u2019t filtered as SPAM ***<\/h3><\/div> <\/div><\/div> <div  class=\"section-separator-bottom\">\n    <svg  class=\"section-separator-bottom\" data-separator-name=\"triangle-asymmetrical-negative\" preserveAspectRatio=\"none\" viewBox=\"0 0 1000 100\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n        <path  class=\"svg-white-bg\" d=\"M737.9,94.7L0,0v100h1000V0L737.9,94.7z\"><\/path>\n    <\/svg>\n<\/div><\/div><div  data-label=\"Service Request Form\" data-id=\"contact--2\" data-export-id=\"contact-1\" data-category=\"contact\" class=\"contact-1 content-section content-section-spacing section-title-col-dark-text\" data-parallax-depth=\"20\" id=\"service-request-form\" style=\"background-color: rgb(26, 115, 173); background-image: url(&quot;https:\/\/infinitetactics.com\/www\/wp-content\/uploads\/2022\/11\/ag-dara2.png&quot;); background-size: cover; background-position: center top;\" data-section-ov=\"1\"><div  class=\"gridContainer\"> <div  class=\"row text-center\"><div  class=\"section-title-col\" data-type=\"column\">  <\/div> <\/div> <div  class=\"row text-center\"> <div  class=\"col-xs-12 col-sm-8 col-sm-offset-2 contact-form-wrapper inline-info\"> <div  class=\"card large-padding\"> <div  class=\"\" data-content-shortcode=\"mesmerize_contact_form shortcode=&quot;wpforms id=&amp;amp;quot;4464&amp;amp;quot;&quot;\" data-editable=\"true\"><div class=\"wpforms-container wpforms-container-full\" id=\"wpforms-4464\"><form id=\"wpforms-form-4464\" class=\"wpforms-validate wpforms-form wpforms-ajax-form\" data-formid=\"4464\" method=\"post\" enctype=\"multipart\/form-data\" action=\"\/www\/index.php\/wp-json\/wp\/v2\/pages\/4512\" data-token=\"99e32cd0e1444bc109b4040c37a8f719\" data-token-time=\"1775921528\"><noscript class=\"wpforms-error-noscript\">Please enable JavaScript in your browser to complete this form.<\/noscript><div class=\"wpforms-field-container\"><div id=\"wpforms-4464-field_3-container\" class=\"wpforms-field wpforms-field-name\" data-field-id=\"3\"><label class=\"wpforms-field-label\">Name <span class=\"wpforms-required-label\">*<\/span><\/label><div class=\"wpforms-field-row wpforms-field-medium\"><div class=\"wpforms-field-row-block wpforms-first wpforms-one-half\"><input type=\"text\" id=\"wpforms-4464-field_3\" class=\"wpforms-field-name-first wpforms-field-required\" name=\"wpforms[fields][3][first]\" required><label for=\"wpforms-4464-field_3\" class=\"wpforms-field-sublabel after\">First<\/label><\/div><div class=\"wpforms-field-row-block wpforms-one-half\"><input type=\"text\" id=\"wpforms-4464-field_3-last\" class=\"wpforms-field-name-last wpforms-field-required\" name=\"wpforms[fields][3][last]\" required><label for=\"wpforms-4464-field_3-last\" class=\"wpforms-field-sublabel after\">Last<\/label><\/div><\/div><\/div><div id=\"wpforms-4464-field_1-container\" class=\"wpforms-field wpforms-field-email\" data-field-id=\"1\"><label class=\"wpforms-field-label\" for=\"wpforms-4464-field_1\">Email <span class=\"wpforms-required-label\">*<\/span><\/label><input type=\"email\" id=\"wpforms-4464-field_1\" class=\"wpforms-field-medium wpforms-field-required\" name=\"wpforms[fields][1]\" spellcheck=\"false\" required><div class=\"wpforms-field-description\">This is the email that will receive all correspondence pertaining to this issue.<\/div><\/div><div id=\"wpforms-4464-field_19-container\" class=\"wpforms-field wpforms-field-text\" data-field-id=\"19\"><label class=\"wpforms-field-label\" for=\"wpforms-4464-field_19\">HPCMP Username <span class=\"wpforms-required-label\">*<\/span><\/label><input type=\"text\" id=\"wpforms-4464-field_19\" class=\"wpforms-field-medium wpforms-field-required\" name=\"wpforms[fields][19]\" required><\/div><div id=\"wpforms-4464-field_12-container\" class=\"wpforms-field wpforms-field-text\" data-field-id=\"12\"><label class=\"wpforms-field-label\" for=\"wpforms-4464-field_12\">What operating system are you running? <span class=\"wpforms-required-label\">*<\/span><\/label><input type=\"text\" id=\"wpforms-4464-field_12\" class=\"wpforms-field-medium wpforms-field-required\" name=\"wpforms[fields][12]\" required><\/div><div id=\"wpforms-4464-field_25-container\" class=\"wpforms-field wpforms-field-select wpforms-field-select-style-classic\" data-field-id=\"25\"><label class=\"wpforms-field-label\" for=\"wpforms-4464-field_25\">iLauncher Origin? <span class=\"wpforms-required-label\">*<\/span><\/label><select id=\"wpforms-4464-field_25\" class=\"wpforms-field-medium wpforms-field-required\" name=\"wpforms[fields][25]\" required=\"required\"><option value=\"Desktop\"  class=\"choice-1 depth-1\"  >Desktop<\/option><option value=\"HPC Launcher (Analytics Gateway)\"  class=\"choice-8 depth-1\"  >HPC Launcher (Analytics Gateway)<\/option><option value=\"portal.afrl.hpc.mil\"  class=\"choice-2 depth-1\"  >portal.afrl.hpc.mil<\/option><option value=\"portal.arl.hpc.mil\"  class=\"choice-3 depth-1\"  >portal.arl.hpc.mil<\/option><option value=\"portal.erdc.hpc.mil\"  class=\"choice-4 depth-1\"  >portal.erdc.hpc.mil<\/option><option value=\"portal.mhpcc.hpc.mil\"  class=\"choice-5 depth-1\"  >portal.mhpcc.hpc.mil<\/option><option value=\"portal.navydrsc.hpc.mil\"  class=\"choice-6 depth-1\"  >portal.navydrsc.hpc.mil<\/option><option value=\"Other - Not Listed- Please add url to description\"  class=\"choice-7 depth-1\"  >Other - Not Listed- Please add url to description<\/option><\/select><div class=\"wpforms-field-description\">If Other, please add the url to your description<\/div><\/div><div id=\"wpforms-4464-field_17-container\" class=\"wpforms-field wpforms-field-text\" data-field-id=\"17\"><label class=\"wpforms-field-label\" for=\"wpforms-4464-field_17\">iLauncher Version <span class=\"wpforms-required-label\">*<\/span><\/label><input type=\"text\" id=\"wpforms-4464-field_17\" class=\"wpforms-field-medium wpforms-field-required\" name=\"wpforms[fields][17]\" required><\/div><div id=\"wpforms-4464-field_26-container\" class=\"wpforms-field wpforms-field-text\" data-field-id=\"26\"><label class=\"wpforms-field-label\" for=\"wpforms-4464-field_26\">Node Type <span class=\"wpforms-required-label\">*<\/span><\/label><input type=\"text\" id=\"wpforms-4464-field_26\" class=\"wpforms-field-medium wpforms-field-required\" name=\"wpforms[fields][26]\" required><div class=\"wpforms-field-description\">i.e. login, standard, bigmem, gpu, etc<\/div><\/div><div id=\"wpforms-4464-field_2-container\" class=\"wpforms-field wpforms-field-text\" data-field-id=\"2\"><label class=\"wpforms-field-label\" for=\"wpforms-4464-field_2\">Title of Problem <span class=\"wpforms-required-label\">*<\/span><\/label><input type=\"text\" id=\"wpforms-4464-field_2\" class=\"wpforms-field-large wpforms-field-required\" name=\"wpforms[fields][2]\" required><div class=\"wpforms-field-description\">Please provide a one line description of your issue<\/div><\/div><div id=\"wpforms-4464-field_4-container\" class=\"wpforms-field wpforms-field-textarea\" data-field-id=\"4\"><label class=\"wpforms-field-label\" for=\"wpforms-4464-field_4\">Detailed Description of Issue <span class=\"wpforms-required-label\">*<\/span><\/label><textarea id=\"wpforms-4464-field_4\" class=\"wpforms-field-medium wpforms-field-required\" name=\"wpforms[fields][4]\" required><\/textarea><div class=\"wpforms-field-description\">Please provide as much detail as you can (plugin, node type, etc.) The more information you can provide, the better we can service the ticket.<\/div><\/div><div id=\"wpforms-4464-field_24-container\" class=\"wpforms-field wpforms-field-select wpforms-field-select-style-modern\" data-field-id=\"24\"><label class=\"wpforms-field-label\" for=\"wpforms-4464-field_24\">System(s) <span class=\"wpforms-required-label\">*<\/span><\/label><select id=\"wpforms-4464-field_24\" class=\"wpforms-field-medium wpforms-field-required choicesjs-select\" data-size-class=\"wpforms-field-row wpforms-field-medium\" data-search-enabled=\"1\" name=\"wpforms[fields][24][]\" required=\"required\" multiple=\"multiple\"><option value=\"\" class=\"placeholder\" disabled ><\/option><option value=\"N\/A\"  class=\"choice-12 depth-1\"  >N\/A<\/option><option value=\"Betty (*if selected, do not include logs*)\"  class=\"choice-13 depth-1\"  >Betty (*if selected, do not include logs*)<\/option><option value=\"Carpenter\"  class=\"choice-1 depth-1\"  >Carpenter<\/option><option value=\"Narwhal\"  class=\"choice-5 depth-1\"  >Narwhal<\/option><option value=\"Nautilus\"  class=\"choice-10 depth-1\"  >Nautilus<\/option><option value=\"Raider\"  class=\"choice-9 depth-1\"  >Raider<\/option><option value=\"Reef\"  class=\"choice-8 depth-1\"  >Reef<\/option><option value=\"Ruth\"  class=\"choice-7 depth-1\"  >Ruth<\/option><option value=\"Warhawk\"  class=\"choice-11 depth-1\"  >Warhawk<\/option><\/select><div class=\"wpforms-field-description\">Please select which HPC(s) on which this issue applies.   \n\nIf you select \"Betty\", please do NOT include any logs in the description.<\/div><\/div><div id=\"wpforms-4464-field_14-container\" class=\"wpforms-field wpforms-field-checkbox wpforms-list-inline\" data-field-id=\"14\"><label class=\"wpforms-field-label\">Network Description? <span class=\"wpforms-required-label\">*<\/span><\/label><ul id=\"wpforms-4464-field_14\" class=\"wpforms-field-required\" data-choice-limit=\"6\"><li class=\"choice-1 depth-1\"><input type=\"checkbox\" id=\"wpforms-4464-field_14_1\" data-rule-check-limit=\"true\" name=\"wpforms[fields][14][]\" value=\"Personal\" required ><label class=\"wpforms-field-label-inline\" for=\"wpforms-4464-field_14_1\">Personal<\/label><\/li><li class=\"choice-6 depth-1\"><input type=\"checkbox\" id=\"wpforms-4464-field_14_6\" data-rule-check-limit=\"true\" name=\"wpforms[fields][14][]\" value=\"Corporate\" required ><label class=\"wpforms-field-label-inline\" for=\"wpforms-4464-field_14_6\">Corporate<\/label><\/li><li class=\"choice-2 depth-1\"><input type=\"checkbox\" id=\"wpforms-4464-field_14_2\" data-rule-check-limit=\"true\" name=\"wpforms[fields][14][]\" value=\"NIPR\" required ><label class=\"wpforms-field-label-inline\" for=\"wpforms-4464-field_14_2\">NIPR<\/label><\/li><li class=\"choice-4 depth-1\"><input type=\"checkbox\" id=\"wpforms-4464-field_14_4\" data-rule-check-limit=\"true\" name=\"wpforms[fields][14][]\" value=\"DREN\" required ><label class=\"wpforms-field-label-inline\" for=\"wpforms-4464-field_14_4\">DREN<\/label><\/li><li class=\"choice-3 depth-1\"><input type=\"checkbox\" id=\"wpforms-4464-field_14_3\" data-rule-check-limit=\"true\" name=\"wpforms[fields][14][]\" value=\"Other\" required ><label class=\"wpforms-field-label-inline\" for=\"wpforms-4464-field_14_3\">Other<\/label><\/li><\/ul><div class=\"wpforms-field-description\">How best would you describe the environment you are running iLauncher? Select all that apply.<\/div><\/div><div id=\"wpforms-4464-field_10-container\" class=\"wpforms-field wpforms-field-checkbox\" data-field-id=\"10\"><label class=\"wpforms-field-label\">Are you connecting througn a VPN? <span class=\"wpforms-required-label\">*<\/span><\/label><ul id=\"wpforms-4464-field_10\" class=\"wpforms-field-required\" data-choice-limit=\"1\"><li class=\"choice-1 depth-1\"><input type=\"checkbox\" id=\"wpforms-4464-field_10_1\" data-rule-check-limit=\"true\" name=\"wpforms[fields][10][]\" value=\"Yes\" required ><label class=\"wpforms-field-label-inline\" for=\"wpforms-4464-field_10_1\">Yes<\/label><\/li><li class=\"choice-2 depth-1\"><input type=\"checkbox\" id=\"wpforms-4464-field_10_2\" data-rule-check-limit=\"true\" name=\"wpforms[fields][10][]\" value=\"No\" required ><label class=\"wpforms-field-label-inline\" for=\"wpforms-4464-field_10_2\">No<\/label><\/li><\/ul><\/div><div id=\"wpforms-4464-field_13-container\" class=\"wpforms-field wpforms-field-checkbox wpforms-list-inline\" data-field-id=\"13\"><label class=\"wpforms-field-label\">Authentication Method? <span class=\"wpforms-required-label\">*<\/span><\/label><ul id=\"wpforms-4464-field_13\" class=\"wpforms-field-required\" data-choice-limit=\"1\"><li class=\"choice-1 depth-1\"><input type=\"checkbox\" id=\"wpforms-4464-field_13_1\" data-rule-check-limit=\"true\" name=\"wpforms[fields][13][]\" value=\"CAC\" required ><label class=\"wpforms-field-label-inline\" for=\"wpforms-4464-field_13_1\">CAC<\/label><\/li><li class=\"choice-2 depth-1\"><input type=\"checkbox\" id=\"wpforms-4464-field_13_2\" data-rule-check-limit=\"true\" name=\"wpforms[fields][13][]\" value=\"Yubikey\" required ><label class=\"wpforms-field-label-inline\" for=\"wpforms-4464-field_13_2\">Yubikey<\/label><\/li><li class=\"choice-3 depth-1\"><input type=\"checkbox\" id=\"wpforms-4464-field_13_3\" data-rule-check-limit=\"true\" name=\"wpforms[fields][13][]\" value=\"Other\" required ><label class=\"wpforms-field-label-inline\" for=\"wpforms-4464-field_13_3\">Other<\/label><\/li><\/ul><\/div><\/div><!-- .wpforms-field-container --><div class=\"wpforms-submit-container\" ><input type=\"hidden\" name=\"wpforms[id]\" value=\"4464\"><input type=\"hidden\" name=\"page_title\" value=\"\"><input type=\"hidden\" name=\"page_url\" value=\"https:\/\/infinitetactics.com\/www\/index.php\/wp-json\/wp\/v2\/pages\/4512\"><input type=\"hidden\" name=\"url_referer\" value=\"\"><button type=\"submit\" name=\"wpforms[submit]\" id=\"wpforms-submit-4464\" class=\"wpforms-submit\" data-alt-text=\"Sending...\" data-submit-text=\"Submit\" aria-live=\"assertive\" value=\"wpforms-submit\">Submit<\/button><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/infinitetactics.com\/www\/wp-content\/plugins\/wpforms-lite\/assets\/images\/submit-spin.svg\" class=\"wpforms-submit-spinner\" style=\"display: none;\" width=\"26\" height=\"26\" alt=\"Loading\"><\/div><\/form><\/div>  <!-- .wpforms-container --><\/div><\/div> <\/div><\/div> <\/div><\/div><div  data-label=\"Cta\" data-id=\"cta--1\" data-export-id=\"cta-centered-section-grid\" data-category=\"cta\" class=\"cta-centered-section-grid content-section content-section-spacing-medium bg-color1 dark-text\" id=\"cta-1\" style=\"background-image: none; background-color: rgb(245, 250, 253);\"><div  class=\"gridContainer\"> <div  class=\"row text-center\"><div  class=\"col-xs-12 col-sm-10 col-sm-offset-1 col-md-8 col-md-offset-2\" data-type=\"column\">   <h3  class=\"\"><span  style=\"font-style: italic;\">iLauncher<\/span> is government owned software.\n<br ><span  style=\"color: rgb(3, 169, 244);\"><a data-mce-href=\"..\/contact-us-2\/\" href=\"https:\/\/infinitetactics.com\/www\/index.php\/contact-us-2\" target=\"_blank\" rel=\"noopener\" data-mce-selected=\"inline-boundary\" data-cp-link=\"1\">Contact us<\/a><\/span> for more infromation<\/h3><\/div> <\/div><\/div> <\/div>","protected":false},"excerpt":{"rendered":"<p>*** Please add ilauncher.support@infinitetactics.com\ufeff&nbsp;to your contacts to be sure the reply isn\u2019t filtered as SPAM *** iLauncher is government owned software. Contact us for more infromation<\/p>\n","protected":false},"author":8,"featured_media":735,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"pro\/page-templates\/full-width-page.php","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-4512","page","type-page","status-publish","has-post-thumbnail","hentry"],"featured_image_src":"https:\/\/infinitetactics.com\/www\/wp-content\/uploads\/2020\/07\/iLauncher-icon.png","acf":[],"_links":{"self":[{"href":"https:\/\/infinitetactics.com\/www\/index.php\/wp-json\/wp\/v2\/pages\/4512","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/infinitetactics.com\/www\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/infinitetactics.com\/www\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/infinitetactics.com\/www\/index.php\/wp-json\/wp\/v2\/users\/8"}],"replies":[{"embeddable":true,"href":"https:\/\/infinitetactics.com\/www\/index.php\/wp-json\/wp\/v2\/comments?post=4512"}],"version-history":[{"count":17,"href":"https:\/\/infinitetactics.com\/www\/index.php\/wp-json\/wp\/v2\/pages\/4512\/revisions"}],"predecessor-version":[{"id":6139,"href":"https:\/\/infinitetactics.com\/www\/index.php\/wp-json\/wp\/v2\/pages\/4512\/revisions\/6139"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/infinitetactics.com\/www\/index.php\/wp-json\/wp\/v2\/media\/735"}],"wp:attachment":[{"href":"https:\/\/infinitetactics.com\/www\/index.php\/wp-json\/wp\/v2\/media?parent=4512"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}